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Consumer Rights Explained

Introduction

As consumers we have all at some time or other had to return faulty goods that have let us down just when we needed them the most. When we haven’t had the goods very long it is even more upsetting so when a quick trip back to the store ends up in a wrangle with an awkward shop assistant the day just gets worse. We all need to know what our legal rights are regarding returning goods that are faulty plus what we need to do in case of poor service.

Faulty Goods

We all have the right to expect goods that we purchase to be in good working order. The law does give us rights when we buy goods so, what are these rights and how can we put them into practice?

What does the Law say Regarding Faulty Goods?

Items bought from a trader must be

Satisfactory quality

Fit for purpose

Match the given description

What Next if it Isn’t

You should be offered a repair

You should be offered a replacement

You should be offered a refund

You should be offered a part refund

Are there Any Exemptions to this Rule?

  • These rights are not applicable in certain cases such as
  • The goods are not faulty
  • The fault was apparent when you purchased the item
  • Your attention was brought to the fault when you bought the item
  • You have caused the damage yourself after you bought the item
  • The goods have lasted the expected lifetime
  • Wear and tear has occurred as normal

Will I get a Refund?

If you kept your purchases for too long before you decided to return them you may not get a refund. You may also be refused a refund if the goods have been altered or tampered with in any way or if you have attempted a repair before you returned them.

In some cases a part refund may be available. You may negotiate a settlement in part with the trader in which case you will have to pay any expense incurred by returning the goods such as postage charges. You may also claim a refund if the goods you bought were custom made and are not what you ordered. A good example of this is maybe you had a dress made and requested silk only to find polyester has been used.

A refund request involving goods supplied along with a service can be tricky. You may have had blinds fitted that are faulty and won’t close. You can ask the trader to collect the blinds without charge, while if they refuse unfortunately it may mean you have to go to court to get satisfaction. You are expected to keep the goods safe until the trader collects them but if he does not within a reasonable time you are allowed to dispose of the goods.

Your refund should be repaid in the manner you paid for the goods. So, for example if you paid by debit card then the amount should be credited back to your card or if you paid in cash then the refund should be a cash refund.

Benefits of making a will

Why should you make a will?

  • You can provide for those you wish to benefit.
  • You can minimise the Capital Acquisitions Tax payable by those who take inheritances from you.
  • It makes life easier for your beneficiaries and gives them certainty regarding their future.
  • It costs less to administer your estate.
  • The cost of making your Will can be paid out of the assets of your estate.

 

 

 

 

 

 

What is No Win, No Fee Accident Claim?

 

At the starting of a personal injury claims you have to sign a no win no fee agreement with a solicitor. The mean of it weather you win or loss your compensation claims your personal injury solicitors will not have the right to charge you for their fees.

How much will it cost me?

In nearly all cases NOTHING.

If we are able to offer you a No Win No Fee accident claims agreement; if you lose, you pay us nothing. If you win, we recover your costs from the losing party after you have been sent all of your compensation without any deductions.

There are a few exceptions to this rule and for more information please see our frequently asked questions page:

Accident claim back injury

A back injury can be life-altering, and can end with grave results. Whether it is a car, work or any other type of accident resulting in back-injury, if you are not at fault you may be able to file a no win no fee accident claims for back injury and receive back injury compensation. There is no reason to suffer medically and financially for an accident you did not cause.

In UK most of the adult are suffered with Back injury the number of no win, no fee accident claims being made for back injuries in the workplace indicates that occupational back injuries are a widespread problem in the UK

A successful no win, no fee accident claims

If your personal injury claim is successful, as the majority of the cases that our solicitors handle are, all disbursements and fees that have been incurred during the process of claiming will be paid by your opponent or their insurer.

In certain cases, the law allows personal injury solicitors to charge a success fee to cover the risk of not getting their fees paid under the no win, no fee scheme. Although some firms may pass this fee on to you, our solicitors will recover it from your opponent.

Won cases mean that you will not be responsible for any payments to us or anyone else throughout your successful personal injury claim, and that you will keep every penny of the compensation that is awarded to you.

How will your claim be funded: Made Simple (breaking down the barriers)

This is often a big worry to clients and it is our aim to put your mind at rest at the outset. We will explain to you in detail at our first meeting the different types of funding available to you.

If in doubt, never be afraid to ask.

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